VYRO Privacy Policy

Last updated: October 8, 2026

At VYRO, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use and share your personal information when you browse our website, place an order or contact us.

Information We Collect

The information we collect depends on how you interact with VYRO. It may include:

• Contact information: your name, email address, telephone number, billing address and delivery address.

• Order and payment information: products ordered, transaction details, payment status, delivery information and records of returns or refunds. Payment providers process the payment details necessary to complete your purchase.

• Account information: login details, saved preferences and order history, if you create an account.

• Communications: information you provide when contacting us, requesting support or submitting feedback.

• Device and browsing information: your IP address, browser, device identifiers and interactions with our website, collected through cookies and similar technologies where permitted.

We receive information directly from you, automatically through your use of our website, and from providers that support payments, delivery, website operations and, where applicable, marketing.

How We Use Your Information

We use personal information to:

• Process payments, fulfil orders and arrange delivery.

• Provide order updates and manage returns, refunds and support requests.

• Create and manage customer accounts, where available.

• Operate, maintain and improve our website.

• Protect our customers and business against fraud, misuse and security threats.

• Send marketing communications and provide relevant advertising where permitted by law and your preferences.

• Meet legal, accounting and regulatory obligations and resolve disputes.

Our Legal Bases for Processing

Where European or UK data protection law applies, we rely on the following legal bases:

Contract: to process your purchases, deliver your orders and provide related services.

Legal obligations: to maintain required records and comply with applicable laws.

Legitimate interests: to operate and protect our business, respond to enquiries and improve our services, where those interests do not override your rights.

Consent: where required for activities such as non-essential cookies and certain marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you do not provide information necessary to process an order, we may be unable to complete your purchase or arrange delivery.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functions, such as remembering your shopping basket and maintaining security.

Where enabled, additional technologies may help us understand website usage, remember preferences and provide personalised advertising. We request consent for non-essential technologies where required.

You can manage your choices through the website’s cookie controls, where available, and your browser settings. Blocking essential cookies may affect some website functions.

[Add a link to your cookie settings or cookie notice, including the technologies used and their durations.]

When We Share Information

We share personal information where necessary with providers that support our business, including:

• Website hosting and e-commerce infrastructure providers.

• Payment processors and fraud-prevention services.

• Fulfilment partners, warehouses and delivery companies.

• Customer support, IT and communications providers.

• Analytics and advertising partners, where applicable and permitted.

• Professional advisers, regulators and authorities where legally necessary.

Some providers process information on our behalf. Others, such as certain payment or advertising providers, may process information under their own privacy notices.

We may also disclose information at your request, with your consent, to protect legal rights, or in connection with a business sale, merger or restructuring, subject to applicable safeguards.

International Data Transfers

Our service providers may process personal information outside your country of residence.

Where information is transferred outside the European Economic Area or the United Kingdom, we use safeguards required by applicable law. These may include an adequacy decision or approved contractual protections.

You may contact us for information about the safeguards relevant to your personal information.

How Long We Keep Information

We retain personal information for as long as necessary for the purposes described in this policy.

Retention depends on the type of information, our relationship with you and applicable legal requirements. For example, order and accounting records may need to be retained after a purchase to meet tax obligations, handle returns or resolve disputes.

When information is no longer required, we delete or anonymise it, subject to applicable retention obligations.

Protecting Your Information

We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.

No website, transmission method or storage system can guarantee absolute security. Please keep your account credentials private and avoid sending full payment card details through email or customer support messages.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Restrict or object to certain processing.

• Receive a portable copy of eligible information.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with a data protection authority.

These rights are subject to applicable conditions and exceptions.

To submit a request, contact [privacy contact email]. We may need to verify your identity before responding and will handle your request within the applicable legal timeframe.

You may object to the use of your information for direct marketing at any time. You can unsubscribe from promotional emails using the link included in each message. Essential communications about purchases, delivery or account administration may still be sent.

If you are in Sweden, you may contact Integritetsskyddsmyndigheten (IMY) at www.imy.se. You may also contact the relevant data protection authority where you live.

Children’s Privacy

Our store is intended for adults. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

External Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our operations, services or legal obligations.

The current version will be published on this page with an updated date. Where required, we will provide additional notice of significant changes.